Privacy Policy

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Privacy Policy – Love Your Feet Podiatry

Love Your Feet Podiatry (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable state health records legislation.

1. What Information We Collect

We may collect the following types of information:

• Personal details (name, phone number, email address, date of birth)
• Health information relevant to your treatment (medical history, medications, conditions)
• Appointment and billing information
• Website usage data (via cookies and analytics tools)

2. How We Collect Information

We collect information:

• Directly from you (in person, online forms, phone, email)
• Through our website
• From third parties where relevant (e.g. referrals, with your consent)

3. Why We Collect Your Information

We collect and use your information to:

• Provide podiatry assessment and treatment
• Maintain accurate health records
• Communicate with you about appointments and care
• Process payments
• Improve our services

4. Disclosure of Information

We may disclose your information to:

• Other healthcare providers involved in your care
• Payment processors and booking systems
• Legal or regulatory authorities where required

We do not sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Information may be stored electronically or in secure physical files.

6. Access and Correction

You have the right to:

• Request access to your personal or health information
• Request corrections if information is inaccurate

Requests can be made using the contact details below.

7. Data Retention

We retain health records as required under Australian law (generally at least 7 years, or longer for minors).

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings.

9. Complaints

If you have a concern about your privacy, please contact us. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Love Your Feet Podiatry
Email: reception@loveyourfeetpodiatry.com
Phone: 0403 744 331

We may update this policy from time to time. The latest version will always be available on our website.