Privacy Policy

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Love Your Feet (ACN 649 897 683)
NSW, Australia

Introduction

Love Your Feet (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

This Privacy Policy explains how we collect, use, store, and disclose your personal and health information, and how you may access or correct that information.

What Information We Collect

We may collect the following types of personal and health information:

Personal Information

• Full name
• Date of birth
• Address
• Telephone number and email address
• Emergency contact details
• Medicare details and health fund information
• Payment and billing information
   

Health Information (Sensitive Information)

• Medical history
• Treatment notes and clinical records
• Referrals and reports from other healthcare providers
• Diagnostic results
• Photographs taken for clinical purposes
• Information relevant to your podiatry care
   

Health information is considered “sensitive information” under Australian privacy law and is given a higher level of protection.

How We Collect Information

We generally collect information:

• Directly from you (e.g., intake forms, consultations, phone calls, emails)
• From referring practitioners or other healthcare providers
• From Medicare, health funds, or other government agencies (where relevant)
• Through our website (e.g., contact forms, booking systems, cookies)
   

Where reasonable and practicable, we collect information directly from you.

Why We Collect Your Information

We collect, use, and hold your information to:

• Provide podiatry assessment, diagnosis, and treatment
• Maintain accurate clinical records
• Communicate with you regarding appointments and care
• Process payments and Medicare or health fund claims
• Comply with legal and regulatory obligations
• Manage and improve our services
   

We will only use or disclose your health information for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect, unless you consent otherwise or we are required by law.

Disclosure of Information

We may disclose your personal or health information to:

• Other healthcare providers involved in your care
• Pathology services, imaging providers, or specialists
• Medicare or private health insurers
• IT and practice management service providers
• Government or regulatory authorities where required by law
   

We do not sell your personal information.

Where we use third-party service providers (e.g., cloud storage or practice management systems), we take reasonable steps to ensure they comply with Australian privacy obligations.

Overseas Disclosure

Some of our service providers (such as cloud-based software providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate data protection safeguards are in place in accordance with the Privacy Act.

Data Security

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

• Secure electronic practice management systems
• Password-protected systems
• Secure storage of paper files
• Staff confidentiality obligations
   

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to legal record retention requirements.

Data Retention

Under NSW health records legislation, we are required to retain adult patient health records for at least 7 years from the date of last entry. For patients under 18 years of age, records must generally be retained until the patient turns 25 years old.

Access and Correction

You have the right to request access to your personal or health information and to request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe. In some circumstances, access may be declined in accordance with applicable privacy laws.

Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC)
• The NSW Privacy Commissioner
   

Website and Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality. You may adjust your browser settings to refuse cookies; however, this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes may be communicated directly where appropriate.

Contact Us

For privacy enquiries, access requests, corrections, or complaints, please contact:

Love Your Feet Podiatry
7/15 Bungan Street, Mona Vale 2103
Phone: 0403 744 331
Email: reception@loveyourfeetpodiatry.com