Booking and Cancellation Policy

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At Love Your Feet, all appointment times are reserved exclusively for each patient. Failure to attend or late cancellation prevents others from accessing care and incurs costs to the practice.

Notice Requirement

A minimum of 48 hours’ notice is required for all cancellations or rescheduling of appointments. Notice must be received by phone or email during business hours.

Cancellations or rescheduling requests made less than 48 hours before your appointment may incur the full cancellation fee.

Cancellation & No-Show Fees

If an appointment is cancelled with less than 48 hours’ notice, or if you fail to attend, a cancellation fee of $100 applies.

This fee reflects a reasonable estimate of the loss incurred by the practice for reserved clinical time, staffing, and resources. It is non-negotiable except in exceptional circumstances.

Patients who arrive more than 15 minutes late may be treated as a no-show, and the full cancellation fee will apply.

Booking Deposits (New Clients Only)

For new clients, a booking deposit is required to secure an appointment:

• The deposit will be applied toward the cost of your appointment if attended.
• If a new client cancels with less than 48 hours’ notice or fails to attend, the deposit will be forfeited and applied toward the cancellation fee.
• Any remaining balance of the cancellation fee beyond the deposit amount is payable prior to future appointments.
   

Returning clients are not required to pay a booking deposit, but the cancellation/no-show fees still apply.

Payment of Fees

Cancellation fees must be paid in full before any future appointments can be scheduled. Outstanding fees may result in the refusal of further bookings.

Exceptional Circumstances

Fees may only be waived at the discretion of the practice for genuine emergencies or serious illness, supported by reasonable evidence (e.g., medical certificate). All other circumstances will not be considered valid for fee waiver.

Agreement

By booking an appointment with Love Your Feet, you acknowledge that you have read, understood, and agree to abide by this Cancellation & Missed Appointment Policy.