Cancellation Policy

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Cancellation Policy

Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. We understand that sometimes, unexpected circumstances can occur, and you may need to change your appointment.  

Any cancellation or reschedule made within the notice period will result in a fee. To avoid a cancellation fee please provide the following notice:

- $100 fee for less than 24 hour's notice on all standard booking (less then 1 hour in duration)

- $200 fee for less then 48 hours notice on all double booking (more then 1 hour duration).

 - 'NO SHOW' or 'FAIL TO ATTEND' will occur the same fees.

Late arrival

We fully understand that sometimes being late is outside of your control. Arriving late deprives you of precious treatment time, as each session will be finished on time as a courtesy to the next client. We will always do our best to accommodate late arrivals however, if you are 15 minutes or more late to your appointment this does not leave adequate amount of time to perform a full treatment. This will be classified as a 'NO SHOW' and therefore a fee will be issued. If you are concerned, you may be late call us on 0403 744 331.

Booking deposits

Some appointments require a non-refundable deposit to reserve the booking.  The deposit is used as a guarantee for your appointment and will be applied toward the cost of your follow-up service OR carried over to be used at a future appointment and deducted from the total cost of your procedure, provided you meet the cancellation and reschedule policy requirements. Should you not show up, arrive more than 15 minutes late OR cancel/reschedule within the notice period, your deposit will be forfeited. Deposit amount can also be used towards products.  

If you cannot attend your appointment due to illness or emergency, that is out of your control. We ask that you contact us as soon as possible special consideration may be made to waive the cancellation fee.