Booking and Cancellation Policy

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Cancellation Policy

Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. We understand that sometimes, unexpected circumstances can occur, and you may need to change your appointment.  

Any cancellation or reschedule made less than 48 hours' notice will incur a fee of $100. 'NO SHOW' or 'FAIL TO ATTEND' will occur the same fee.

Late arrival

We fully understand that sometimes being late is outside of your control. Arriving late deprives you of precious treatment time, as each session will be finished on time as a courtesy to the next client. We will always do our best to accommodate late arrivals however, if you are 15 minutes or more late to your appointment this does not leave adequate amount of time to perform a full treatment. This will be classified as a 'NO SHOW' and therefore a late cancellation fee will be issued. If you are concerned, you may be late call us on 0403 744 331.

Booking deposits

All new clients are required to pay a non-refundable booking deposit fee to reserve the booking. The deposit is used as a guarantee for your appointment, should you not show up, arrive more than 15 minutes late OR cancel/reschedule within the notice period, your deposit will be forfeited. If you need to reschedule your appointment you must call or email the clinic that way your booking deposit can be moved with your booking. 

If you cannot attend your appointment due to illness or emergency, that is out of your control. We ask that you contact us as soon as possible special consideration may be made to waive the cancellation fee.