Cancellation Policy

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Cancellation Policy – Love Your Feet Podiatry

To help us provide timely care to all patients, we require adequate notice for appointment changes.

1. Notice Period

We require at least 48 hours’ notice for any appointment cancellation or rescheduling.

2. Late Cancellations and Missed Appointments

Appointments cancelled with less than 48 hours’ notice, as well as missed appointments, may incur a cancellation fee of $100.

This fee reflects the cost of reserved clinical time and the impact on other patients who may have been unable to access an appointment.

3. Late Arrivals

If you arrive more than 15 minutes late, we may be unable to proceed with your appointment. In these cases, the appointment may be treated as a missed appointment, and a cancellation fee may apply.

4. Deposits

A booking deposit of $100 is required for all new patients.

Deposits are generally non-refundable; however, they will be managed in accordance with Australian Consumer Law.

5. Exceptional Circumstances

We understand that unforeseen circumstances and emergencies can occur. Cancellation fees may be waived at our discretion in genuine cases.

By booking an appointment with Love Your Feet Podiatry, you acknowledge and agree to this cancellation policy.